A member-portal concept that brings bills, claims and payments into one view. Personalized cards surface what needs attention — a denied claim, an upcoming copay, a premium due — so members can act without digging through menus.

A cardiac-rehab experience that pairs a Samsung smartwatch, a phone app and a clinician dashboard. Patients track heart rate, exercise time and goals at a glance, while care teams monitor progress and symptoms across their whole program.

An end-to-end audit of the mobile coverage journey — bill pay, member ID, benefit summary, visit costs and claims. Mapping every screen exposed the core pain points: low visibility from home, long lists, mixed web and native views, and no personalization.

A redesigned Coverage & Benefits page built around the question members ask first: what will this cost me? Plan details, cost estimates and most-used services live on one page, with personalized cards for what’s coming up.

A clinician view that lines up a patient’s blood-sugar readings with how they report feeling — movement, stress, sleep, hunger and thirst. Filters by range and meal tag help care teams spot patterns and out-of-range readings quickly.

Watch-face explorations comparing Kaiser Permanente’s optimized design with Samsung’s original for time, exercise duration and steps. Larger numerals, clear progress rings and a persistent heart rate keep the data glanceable mid-workout.

A home view for Operative’s advertising operating system that pairs the latest notifications and tagged notes with an AI-assisted analytics session. Guided prompts help users frame their question — asset, product or campaign — before the AI answers.

Explorations for Adeline, Operative’s AI assistant for ad sales teams. Starter prompts, saved prompts and chat history help people get platform help, build deal plans and proposals, and surface insights. Adeline was Highly Commended for Best Use of AI or Machine Learning in Video at the 2024 CSI Awards.

A clinician dashboard for remote diabetes monitoring across a patient panel. Each patient card shows device, last activity and blood-sugar averages against assigned ranges, with urgencies and inactive profiles surfaced up top. Part of the program that helped increase treatment adherence by more than 20% among app participants.